Our Terms and Conditions

 

Terms and Conditions

By taking lessons with me, you automatically agree to these Terms & Conditions

Lessons & tests

  • You must inform me if there is any reason why you cannot drive safely or legally. This includes the loss of your valid driving licence, and also includes but is not limited to, being under the influence of drink or drugs, including prescribed medication that may affect your ability to drive.  Zero tolerance of any pupil suspected of either drinking or taking drugs before a driving lesson
  • Please ensure that you are medically fit to drive. If you have any medical condition and you are not sure if your ability to drive is affected, please speak with your doctor and the DVLA to report any notifiable medical condition.
  • You must be able to read a number plate from a distance of 20.5 metres.
  • Your instructor reserves the right to refuse to take you to your driving test if you haven’t told them when your driving test is and therefore they are unavailable, if you haven’t moved your driving test date when they advised you to, or if they believe you are not up to test standard and therefore unsafe to be driving their tuition car by yourself on test. Your instructor will discuss this within plenty of time and discuss the options available to you.
  • If your instructor books your test for you, the test will belong to Webb,s Wheels I reserve the right to cancel your test at any given time. Once you have paid for your test, the test will then belong to you and we will only cancel or move it upon your request.

Cancellations & Punctuality

  • If you cancel your lesson with less than 48 hours notice, you will be liable for the cost of your lesson.
  • When I  arrive for your lesson, I  will text you and/or ring you. If you have still not arrived or contacted me within 15 minutes, your lesson will be cancelled and charged as above.
  • If you are late for your lesson, your lesson time will be reduced as your instructor cannot be late for their next lesson. You will still be charged the full price of the lesson, as this is considered ‘cancelling’ part of your lesson with less than 48 hours notice.
  • If I am  late to your lesson I will endeavor to deliver the whole lesson, but sometimes it’s not possible so the time will be allotted to another lesson
  • If your instructor has to cancel your lesson through no fault of their own, for circumstances such as mechanical breakdown of the tuition car, bad weather which may affect your ability to drive safely the lesson will be rescheduled
  • If I  feel your behaviour or attitude whilst driving is threatening, dangerous, or compromises safety, I  reserve the right to cancel the lesson in progress and any future lessons.

Payment & Refunds

  • Your hourly lesson rate & 10 hour block booking rate is as agreed at the time of booking. 
  • Payment to be made by bank transfer 
  • Payments must be made 48 hrs before  lesson starts. 
  • Block booking payments must be made up front and before the first lesson commences.
  • No  refund for any lessons already taken. If you are dissatisfied for any reason, please see the Complaints section below.
  • If you have paid for a block booking and wish to discontinue lessons for any reason, a  refund the remaining hours at the hourly price that you paid for them.

 

Accidents & The Law 

  • I make every effort to avoid damage and accidents, and we do anticipate that accidents may happen. However, if I  believe you were driving in a dangerous manner or ignoring their instructions and actual damage is caused to the tuition car, you may be expected to contribute towards the cost of the repairs (ie. tyres).
  • I make every effort to avoid you breaking the law or committing any traffic offence – you are under their close supervision during every lesson and they may use controls such as speed limiters, and verbal or physical control such as giving verbal instruction, taking the steering wheel or using the dual control pedals where necessary to avoid dangerous situations or accidents. However, I cannot accept any responsibility of you breaking the law – this includes speeding, traffic offences, regulations, or laws that you could break whilst driving. Any fines or penalties are legally the sole responsibility of the driver. It is an offence on your instructor’s part if they fail to give the driver’s details to the police when asked to provide information as to who was driving at the time of an offence. 
  • Driving test. You are responsible for the car upon taking the practical test and any damage to the car will be your responsibility and you will be charged in full for ANY damage to the tuition car if deemed to be your fault.

 

Intensive courses

If you book an intensive course and you then choose to cancel before commencing any course – you will lose your deposit and if you decide to cancel with any less than 4 weeks prior notice to the start of your course, you will lose the entire fee. All intensive courses require a minimum 4 weeks notice to cancel or change. Your instructor has booked your lessons out in the diary and has committed to you. An intensive course requires a lot of planning